HearthCue report guide

How to read a Shortlist Report

Each Shortlist Report summarizes stored observations for the agency and service area submitted with the request. It is a snapshot of recorded information, not a live query to ChatGPT, Claude, Gemini, or another AI system.

01 / observations

What the engine records show

A saved observation identifies the engine label, the query that was recorded, the finding stored for that query, and an optional signal value. Together, those records describe where an agency appeared, or where a visibility gap was noted, for the submitted agency and service area.

A signal is shown as recorded context for that observation. It is not a probability that an AI system will recommend the agency, a quality score, or a comparison with another agency. A report does not run the listed query again when someone opens it.

02 / competitors

Competitors provide local context

When named competitor observations are available, each includes its recorded reason for being included. That rationale helps explain the local context around the report. The displayed order is a list position: it does not rank agencies, measure care quality, or claim that one agency is more likely to be recommended than another.

03 / evidence

Notes and source links support findings

Stored evidence notes include a label and detail, and may include a source link. A note gives context for a finding; a link lets readers open the available source themselves. HearthCue does not independently verify that a source is accurate, current, complete, or controlled by the agency. A link being present is not a verification result.

04 / action items

Priorities follow observed visibility gaps

Checklist items are suggested when stored evidence notes or engine observations map to a visibility-gap category, such as business listings, care-type pages, FAQs, structured data, or reviews. Each item shows the supporting report context when available and uses a defined category priority. These are practical next steps to consider, not proof of a cause or a promise that making a change will alter future recommendations.